SHIPPING
How much does shipping cost?
Standard shipping for order below $100 is $15.00. Standard Shipping for all orders above $100 FREE. Express Shipping with tracking is $17.00.
What shipping carriers do you use?
We post all of our items through Australia Post.
Can I pick up my item/s?
Yes, you can pick up items from any markets we do but these are subject to availability and weather conditions. Please contact us prior to wanting to arrange pick up.
How long will my order take to arrive?
Turn around time is between 3-5 days depending on stock availability. Some of our products are made to order so please keep this in mind before emailing us following up your order.
Do you ship internationally?
We have just recently opened up shipping to New Zealand to trial shipping times. So far we have had good feedback with it.
TRACKING & DELIVERY
When will my order be shipped?
Our current post days are every Tuesdays each week. If you have selected express postage then your order will be posted as soon as it is made/packed.
How can I track my order?
If tracking was selected as your postage option then you will receive the tracking number in your shipped email.
Can I change my delivery address?
If you need to change your delivery address and you have not yet received your fulfilment email then please message us on Instagram, Facebook or email to request this change with your order number. If a fulfilment email has already gone out to you then we cannot change your delivery address.
What happens if my order goes missing?
Once a parcel has been taken to Australia Post we take no responsibility if the parcel goes missing or is stolen. If your parcel goes missing we suggest you contact Aus Post to make a enquiry.
Do you ship outside of NSW?
Yes, we ship to every state in Australia, including TAS. We do not ship internationally at this time.